Live agents are perceived as being better than bots at most customer service tasks, especially when frustrated consumers are looking for a little empathy. “Please hold for the next available agent.” For busy consumers hoping to quickly resolve an issue through customer service, no seven words are likely to spark more dread. How long, exactly,Continue reading “AI chatbots are taking over customer service, but most of us would rather wait for a human.”
Category Archives: Chat GPT
Study: ChatGPT-4 Use Helped Reduce Clinician Documentation Burnout
Researchers at Stanford Medicine have examined the use of ChatGPT-4 to draft initial responses to inpatient emails—and found hopeful results. Could the use of generative artificial intelligence (ChatGPT-4), as adopted to inbox-message management, reduce the administrative burden on physicians and nurses in patient care organizations? A new study suggests such a potential, though with qualificationsContinue reading “Study: ChatGPT-4 Use Helped Reduce Clinician Documentation Burnout”
Microsoft Copilot is now available as a ChatGPT-like app on Android.
You no longer need the Bing mobile app to access Copilot on Android devices. Microsoft has quietly launched a dedicated Copilot app for Android. The new app is available in the Google Play Store, offering access to Microsoft’s AI-powered Copilot without the need for the Bing mobile app. Spotted by Neowin, Copilot on Android hasContinue reading “Microsoft Copilot is now available as a ChatGPT-like app on Android.”
The age of weaponized LLMs is here
The idea of fine-tuning digital spearphishing attacks to hack members of the UK Parliament with Large Language Models (LLMs) sounds like it belongs more in a Mission Impossible movie than a research study from the University of Oxford. But it’s exactly what one researcher, Julian Hazell, was able to simulate, adding to a collection ofContinue reading “The age of weaponized LLMs is here”
The Where, When, and How of AI with Theory Ventures, Open AI, MotherDuck and Lamini
LLMs are transforming the way people use software, and these AI and data-driven companies share first-hand how they’re seeing this change take place. LLMs are Democratizing Tech Someone was giving a course on data thinking at Princeton, teaching people how to ingest, query, and visualize data. He wasn’t teaching programming languages or higher-level tools thatContinue reading “The Where, When, and How of AI with Theory Ventures, Open AI, MotherDuck and Lamini”
Why the EU’s AI Act was so hard to pass.
Over two years since it was first proposed, policymakers in Brussels were still debating core contents of the EU’s landmark AI regulations hours before reaching a deal. When European lawmakers reached a provisional deal on landmark artificial intelligence rules last week, they had reason to celebrate. The EU AI Act reached a long-awaited climax on Friday following not onlyContinue reading “Why the EU’s AI Act was so hard to pass.”
AI catches fire in clinical trials.
Health tech and biopharma executives are embracing new AI-powered software. Artificial intelligence (AI) is having a moment. From writing wedding toasts and even news articles to generating (often unsettling) images of hands, individuals and companies have increasingly embraced the new technology since ChatGPT became a household name. The healthcare industry also wants in, particularly to improveContinue reading “AI catches fire in clinical trials.”
A Guide to Collaborating With ChatGPT for Work.
Unlike with other tech tools, working with generative AI is closer to collaborating with humans. Imagine what you could accomplish if you had a team of colleagues you could lean on whenever you had to tackle a task that wasn’t in your wheelhouse, or whenever you got stuck, or whenever you needed a piece ofContinue reading “A Guide to Collaborating With ChatGPT for Work.”
‘Bumblebee’ malware buzzes from email to ads.
The code connects to a command-and-control infrastructure. Be careful installing any old Zoom, ChatGPT, or Citrix Workspace found at the top of search results—the download may sting you. Researchers from Secureworks noted ransomware-linked Bumblebee malware hiding out in Trojanized installers—a troubling shift in tactics, according to at least one member of the cybersecurity-software team. “If youContinue reading “‘Bumblebee’ malware buzzes from email to ads.”
Should you use ChatGPT to apply for jobs? Here’s what recruiters say.
If recruiters use robots to screen your résumé and cover letter, can you use robots to write them? ChatGPT, the new chatbot from OpenAI, can do anything it seems (as long as you don’t mind inaccuracies). Although leveraging AI to write your college essays, quietly publish news, and impress potential soulmates may be dubious, what about asking ChatGPT or other generative AIContinue reading “Should you use ChatGPT to apply for jobs? Here’s what recruiters say.”
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